Frequently asked questions
Browse or search our FAQs to quickly find answers to common customer enquiries.
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Kaplan Publishing orders
If you have any questions about your order or need assistance with purchasing materials, please contact us using the following details.
Phone line opening hours (GMT)
| Monday – Friday | 8am – 6pm |
| Bank Holidays | 9am – 1pm |
Academic discounts
We offer academic discounts for colleges and universities adopting our accountancy study materials and bookshops who wish to stock our titles. If you are representing a college, university or bookshop or if you are studying at a non-Kaplan college, please call us on +44 (0) 118 912 3000 for information about our products or to place an order.
Business address
Kaplan Publishing
Unit 2, The Business Centre
Molly Millars Lane
Wokingham
Berkshire
RG41 2QZ
UK
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Kaplan students
If you have a query about a course you’ve purchased, please contact our Student Services team.
Technical support
If you are having problem logging into Kaplan connect, please call +44 (0) 1908 540 050
Alternatively, you can email us at publishing@kaplan.co.uk