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Frequently asked questions

Browse or search our FAQs to quickly find answers to common customer enquiries.

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Kaplan Publishing orders

If you have any questions about your order or need assistance with purchasing materials, please contact us using the following details.

Phone line opening hours (GMT)

Monday – Friday8am – 6pm
Bank Holidays9am – 1pm

Academic discounts

We offer academic discounts for colleges and universities adopting our accountancy study materials and bookshops who wish to stock our titles. If you are representing a college, university or bookshop or if you are studying at a non-Kaplan college, please call us on +44 (0) 118 912 3000 for information about our products or to place an order.

Business address

Kaplan Publishing
Unit 2, The Business Centre
Molly Millars Lane
RG41 2QZ

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Kaplan students

If you have a query about a course you’ve purchased, please contact our Student Services team.

Technical support

If you are having problem logging into Kaplan connect, please call +44 (0) 1908 540 050

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