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If students are in the UK, postage is charged on the basis of:

Study Text/Exam Kit: 1st item £6 (plus £3 per additional item)

Pocket Notes: 1st item £1 (plus £1 per additional item)

Packages: £6

Orders will be delivered in 3 - 5 working days.

Deliveries to EU;

Study Text/Exam Kit: 1st item £20 (plus £10 per additional item)

Pocket Notes: 1st item £12 (plus £5 per additional item)

Packages: 1st item £35 (plus £30 per additional item)

Please allow 5-7 days for delivery.

Please note that due to varying interpretations of the post-Brexit EU/UK trading agreement, some EU countries are imposing import duty on the value of the goods received from the UK. It is payable by the end consumer via the delivery company and your delivery may be withheld until paid. This may vary from country to country and be up to a value of 20% of the value of the study material.

Deliveries to the rest of the world (including non-EU member states in Europe):

Study Text/Exam Kit: 1st item £30 (plus £15 per additional item)

Pocket Notes: 1st item £15 (plus £10 per additional item)

Packages: £50

Please allow 7-10 working days for delivery.

Please be advised that we require prior payment for all orders and accept payment by credit card, cheque, bank draft or bank transfer.

Please make cheques and drafts payable to Kaplan Publishing Limited. Our bank details are available on request if you would like to transfer the money for your order.

If you wish to cancel or amend your order, please contact us as soon as possible on 0118 912 3000 or by e-mailing publishing@kaplan.co.uk.

Please note that credit card payments are not taken until the order has been processed by the warehouse, so you may not be charged if cancelling immediately. Please also be aware that once your order has been processed by the warehouse team, it may not be possible to cancel the shipment and therefore the returns process below will need to be followed.

All returns require prior authorisation. For customers without a trade account or agreement to the contrary, this must be within 14 days of purchase. Any postage or courier charges incurred in making such returns will be at the customer’s cost, unless the materials were damaged or faulty.

We will only accept returns of materials in the following circumstances:

• If the materials were found to be damaged or faulty, in which case we will either replace the materials or give the customer a full refund (subject to their indicating a preference and to our receiving the relevant materials back from the customer before dispatching the replacement).
• The materials were incorrectly supplied by us, in which case we will issue a full refund (subject to our receiving the relevant materials back from the customer).
• If the return is authorised by the relevant department and the materials are received within 28 days of purchase, in immaculate, resaleable condition.
• If no online access, via MyKaplan or to eBooks, has been utilised (it is our standard policy to offer no refunds on electronic items such as eBooks as a standalone purchase).

If you need any further information, please contact the Customer Services team on 0118 912 3000 or e-mail publishing@kaplan.co.uk