info_outline Study materials are still available to buy online. Our teams are working hard to dispatch orders and arrange deliveries.
Further information can be found here ›
Last updated: 25th March, 2020
Due to Coronavirus we’ve had to change some of our processes, so we’ve pulled together all the information we have for our customers. We hope the information will be of use, but if you have any questions please get in touch.
As of 25th March 2020, the Kaplan Publishing despatch facility in Wokingham remains open, with split shifts and reduced staffing. All office staff are working from home, with the full Customer Services team operating a remote office. Telephone calls and emails will be responded to within the usual timeframes.
All warehouse staff are regularly washing their hands, wearing protective gloves and are a minimum of 2 metres apart at all times, in line with social distancing requirements. None of these staff use public transport and are not sharing facilities in the building. In between shifts there is a deep clean, covering all warehouse areas and surfaces.
No external suppliers or customers are permitted in the building and all office staff are working from home. We are currently not allowing authorised returns.
In addition to our usual bookbuyers, we are currently also shipping study materials to thousands of Kaplan Financial’s classroom students and this may have a small impact on our usual timeframes, which means our smaller despatch team will have a greater workload.
For orders to UK and Ireland addresses, you should still receive delivery within 3-5 working days as usual. Our customer service team is fully functional and happy to advise if you have not received anything within 5 working days. As above, shipping to individual students may have a small impact on our usual delivery timeframes and we ask that you bear with us.
For overseas orders, please be advised that although we will pack and despatch your books as soon as possible, and that all of our couriers remain active, we are aware of restrictions on the entry of goods into various regions due to COVID-19. Therefore, where possible we would suggest contacting a regional stockist or ordering eBooks.
All of Kaplan Publishing’s Study Texts and Exam Kits come with free MyKaplan access, which you automatically receive on purchasing the books, this access includes an online copy of the book. We also provide eBooks for both ACCA and CIMA Study Texts, which can be bought by selecting the eBook option on the website.
All orders placed with a promotional code ending –c after 19th March 2020 will be delivered to home addresses with no additional charge. Please place your order as usual and we will contact you within 48 hours to clarify the new delivery address.
You have the right to return your books within 14 days as usual, for a full credit. However, due to COVID-19 restrictions, we are not accepting returns into our warehouse. Therefore we would ask that you e-mail us with your request and we will advise when we consider it safe for the books to be returned.
We are currently looking into a range of options to ensure that you still receive your study materials, even were the supply of hard copy study materials to be suspended. MyKaplan access would still be immediately provided, and depending on the likely delay, we may also make other digital options available.
Study Text/Exam Kit: 1st item £6 (plus £3 per additional item)
Pocket Notes: 1st item £1 (plus £1 per additional item)
Orders will be delivered in 3 - 5 working days.
Study Text/Exam Kit: 1st item £15 (plus £10 per additional item)
Pocket Notes: 1st item £7 (plus £5 per additional item)
Orders will be delivered in 5 - 7 working days.
Rest of the world (including non-EU member states in Europe)
Study Text/Exam Kit: 1st item £30 (plus £15 per additional item)
Pocket Notes: 1st item £15 (plus £10 per additional item)
Orders will be delivered in 7 - 10 working days.