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info_outline Study materials are still available to buy online. Our teams are working hard to dispatch orders and arrange deliveries.

Further information can be found here ›

Coronavirus updates

Last updated: 25th March, 2020

Due to Coronavirus we’ve had to change some of our processes, so we’ve pulled together all the information we have for our customers. We hope the information will be of use, but if you have any questions please get in touch.

FAQs

Are Kaplan Publishing still open and processing orders?

As of 25th March 2020, the Kaplan Publishing despatch facility in Wokingham remains open, with split shifts and reduced staffing. All office staff are working from home, with the full Customer Services team operating a remote office. Telephone calls and emails will be responded to within the usual timeframes.

This will remain the case until the government issues further guidelines to the contrary.

 

What is the impact of Coronavirus restrictions on Kaplan Publishing?

All warehouse staff are regularly washing their hands, wearing protective gloves and are a minimum of 2 metres apart at all times, in line with social distancing requirements. None of these staff use public transport and are not sharing facilities in the building. In between shifts there is a deep clean, covering all warehouse areas and surfaces.

No external suppliers or customers are permitted in the building and all office staff are working from home. We are currently not allowing authorised returns.

In addition to our usual bookbuyers, we are currently also shipping study materials to thousands of Kaplan Financial’s classroom students and this may have a small impact on our usual timeframes, which means our smaller despatch team will have a greater workload.

Will my order take longer than usual to reach me?

For orders to UK and Ireland addresses, you should still receive delivery within 3-5 working days as usual. Our customer service team is fully functional and happy to advise if you have not received anything within 5 working days. As above, shipping to individual students may have a small impact on our usual delivery timeframes and we ask that you bear with us.

For overseas orders, please be advised that although we will pack and despatch your books as soon as possible, and that all of our couriers remain active, we are aware of restrictions on the entry of goods into various regions due to COVID-19. Therefore, where possible we would suggest contacting a regional stockist or ordering eBooks.

What are the alternatives if I do not want to receive hard copy books?

All of Kaplan Publishing’s Study Texts and Exam Kits come with free MyKaplan access, which you automatically receive on purchasing the books, this access includes an online copy of the book. We also provide eBooks for both ACCA and CIMA Study Texts, which can be bought by selecting the eBook option on the website.

I have ordered books for delivery to my college but it is now closed. What happens next?

All orders placed with a promotional code ending –c after 19th March 2020 will be delivered to home addresses with no additional charge. Please place your order as usual and we will contact you within 48 hours to clarify the new delivery address.

Can I return books for a refund?

You have the right to return your books within 14 days as usual, for a full credit. However, due to COVID-19 restrictions, we are not accepting returns into our warehouse. Therefore we would ask that you e-mail us with your request and we will advise when we consider it safe for the books to be returned.

What would happen were the Kaplan Publishing warehouse to close?

We are currently looking into a range of options to ensure that you still receive your study materials, even were the supply of hard copy study materials to be suspended. MyKaplan access would still be immediately provided, and depending on the likely delay, we may also make other digital options available.